Who we are
Our website address is: https://Novanesta.com.
DISCLAIMER OF LIABILITY
The content displayed on this Platform is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, Novanesta and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
INDEMNITY
You agree to indemnify, defend, hold harmless Novanesta, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions. ring created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
RETURNS AND REFUNDS POLICY
If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt, in accordance with our Exchange or Refund/Exchange Policy. The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
All items must be received by Novanesta in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you. Appropriate measures, including legal action, may be taken in the event we discover a misuse of Novanesta’s Exchange or Refund/Return Policy.
FAULTY PRODUCTS
All Product descriptions, information and materials posted on this Platform are provided ‘as is’ and without warranties express, implied or otherwise, and however arising.
Product image as seen on the Platform may slightly differ from the actual Product that you receive.
If the item you receive is faulty, please contact our Customer Service Team and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement. Please refer here for more details : support@novanesta.com
Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
VOUCHERS AND GIFT CARDS
You may use promotional voucher codes and Gift Cards while making payment for Products on the Platform. Specific details for promotional voucher codes and Gift Cards are listed below.
if we reasonably believe that the promotional voucher code or Gift Card was obtained, used, or applied fraudulently, unlawfully, illegally or otherwise in breach of these Terms and Conditions or any other terms and conditions that may apply to the promotional voucher code or Gift Card;
We assume no liability for the loss, theft or ineligibility of promotional voucher codes or Gift Cards.