Payment & Delivery
Payment
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Credit card (Visa, Mastercard) , PayPal
How secure is my payment?
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
What is the security code?
Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.
Do I need an account to place an order?
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
Delivery
Delivery time varies according to the country of delivery and the quantity of products ordered. .
- Average shipping for Orders (5-8 Business days)
How can I track my order ?
How to check the status of your order:
- After you logged in, click on your user name from the top right of the main page (My Account tab) first. Then click on “My Orders” from the menu.
- Now, you’re on the “My Orders” page. Click on the “View” button on the row of the related order to check out its status.
- You can see the status of your order in the order details on the related page. Click on the “Order Tracking” button in the order details to learn the cargo status details of your cargo orders.
In addition, you can get in touch with the shipping company with your “Shipment Code” included in the e-mail and SMS notifications that will be sent to you when your order is delivered to the cargo company, or you can follow the status of your cargo on the website.
Do you ship to my country?
We ship to more than 140 countries. Below is a list of all the countries we ship to. If the country you are in is not included in this list, you can get detailed information by contacting ous on : Support@novanesta.com
Here is a full list of regions and countries we Novanesta delivers:
Americas :
Canada
USA
Europe :
Albania
Austria
Belgium
Bosnia Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Finland
France
Georgia
Germany
Greece
Hungary
Iceland
Ireland
Israel
Italy
Kosovo
Latvia
Lichtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Montenegro
Netherlands
North Ireland
Norway
Poland
Portugal
Romania
Russia
Scotland
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
What are the shipping fees?
It varies according to the country of delivery and the quantity of products ordered. You can check the shipping cost of your order at checkout and payment page.
* Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery. It is not Modanisa’s responsibility to pay taxes on any customs-cleared order.